Questions Patients may have?

Is my personal information secure?

Yes your information in secure, we do not use your personal information for any other reason than to inform you of your pending appointments. Please read our privacy policy for more information.

What is the cost?

The service is FREE to all Medicrossbookings registered clients. As a registered client there will be no registration cost or cost to make an appointment with any of the doctors or facilities listed on Medicrossbookings.

What if my favourite Doctor is not registered with Medicrossbookings?

You can either ask your Doctor to register with us or send us the detail at support@medicrossbookings.co.za and we will contact him/her.

How will I know that my appointment has been accepted?

You will receive a confirmation e-mail from Medicross confirming the details of the appointment. Alternatively you can see if the appointment has been accepted by going to your “My Appointments” panel after login where you can track and edit your appointments.

What if I forget about my appointment?

You will receive a SMS reminder 24 hours before the appointment.

What if a want to move or cancel my appointment?

By logging in to your online profile with Medicrossbookings, you can access all your appointments and edit or cancel them*.
A minimum cancellation policy of 24 hours apply, so any cancellation within 24hours can only be done telephonically with the Service Provider
*Please ensure you are aware of the cancellation policy of the specific Service Provider.

What if I have a special request?

You can include a special request or share further information with the Service Provider when the booking is made.

What are some of the benefits offered by Medicrossbookings?

  • Saves time as appointments can be made after hours
  • Convenience, make appointments from anywhere at any time
  • No more phone calls to find an appropriate time slot, thereby saving you money on expensive phone
  • No cost
  • Cost for service is quoted on website*
  • Improves diary management as you can see exactly how long each appointment will take.
  • You can sync your appointments with Outlook.
  • SMS & E-mail reminders of upcoming appointments.
Questions that a Medical Practice may have?

Why should I be able to accept online appointments/bookings?

In South Africa there are currently in excess of 10 million internet users, growing at an exponential rate. Combined with mobile technology it is an indisputable fact that to be relevant in the modern era of information technology it is imperative for businesses of all sizes to embrace the internet as an essential tool, in order to reach more customers and provide convenience and efficiency to those customers, while at the same time growing business through this still relatively untapped opportunity.

How do my patients make bookings?

Your existing or potential new clients will be able to search your business and select a specific date, time and service they require. They will then be able to access your online diary and find a suitable time and make the appointment online. They can also add your practice to their “Favourites” and access your diary from there.

How does the system know how long to allocate to each client?

You will be able to list each service you provide and the duration for each, the system will then allocate the appropriate time for each appointment or combination of appointments.

What if I have more than one doctor in the practice that requires a diary?

The system allows you to register as many diaries as you require*. You can also allocate specific services to each dairy. *See pricing for more detail of our packages.

Is the diary secure?

Yes your diary is secure. Potential patients can only see that you have been booked for a certain period, but they cannot access the details of your other patients. Each user also has its own login credentials keeping data save and secure.

What if I or one of my employees work half day or go on leave?

The Medicrossbookings system provided total flexibility in setting up each diary for your practice, so that each doctor's time is managed based on working hours, leave etc. You can at any-time show certain times as unavailable.

What do I do when patients still phone to make appointments?

You can simply make the required appointment on behalf of your patients on the system, the patient will then receive an e-mail confirmation and SMS reminder 24 hours before the scheduled appointment.

Can I keep control of my appointments?

Yes Medicrossbookings has various controls built in to ensure you obtain as much control as you want, these include;
Automated acceptance or manual acceptance of all appointments.
Fully flexible diary set up, ensuring full control over available times.
Time control, managing how far in advance clients can make appointments, e.g. 1 week, 6 weeks, 6 months etc.
Lead time, managing how much notice is required for online appointments e.g. 0, 1 or 2 days etc.

What do I do if I have an emergency and can no longer honour my appointments?

You can either cancel or reschedule the relevant appointment. Your patient will all receive an SMS and email informing them that the appointments was rescheduled or cancelled.

What if I require additional information when a patient make an appointment?

In your profile you can add additional fields (as many as you require) e.g. medical aid number, age and gender to ensure you receive all the relevant information during the booking process.

Can I share information regarding the appointment with my patient?

Yes, you can add a note to any appointment, you have the option to keep the note private or to share it with your patient. An email will alert your patient that a new message was sent.

What value do Medicrossbookings add to my business?

  • Low cost.
  • Easy to use, but comprehensive diary system.
  • Practice listing with an edge, as your patient can make an appointment immediately with you instead of phoning.
  • Create revenue by tapping into the online market.
  • Patients have access to your practice 24/7.
  • Customize every single diary.
  • Save time.
  • SMS & e-mail reminders of upcoming appointments.
  • Booking buttons converts web traffic on your own website into actual appointments.